Refund policy

DeolShoppe – Return & Refund Policy

We offer a 7-day return policy. You have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

Item must be in the same condition as received
Unworn / unused, with original tags
In the original packaging
Receipt or proof of purchase is required

To start a return, contact us at support@deolshoppe.com.
Items sent back without requesting a return first will not be accepted.

If your return is accepted, we’ll provide:

A return shipping label
Clear instructions on how to send your package

For any return-related questions, reach us at support@deolshoppe.com.

Damages & Issues

Please inspect your order upon delivery.
Contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

We will review the issue and resolve it promptly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, plants)
Customized or personalized items
Personal care items (beauty items)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

Sale items
Gift cards

If you’re unsure about your item, email us at support@deolshoppe.com.

Exchanges

For the fastest processing, return the item you have.
Once your return is accepted, simply place a new order for the item you want.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the EU, you have 14 days to cancel or return it for any reason.
Items must be unused, in original packaging, with tags and proof of purchase.

Refunds

After receiving and inspecting your returned item, we’ll notify you of approval or rejection.

If approved:

Your refund will be issued to your original payment method
Processing may take up to 10 business days

If more than 15 business days pass after refund approval, contact us at support@deolshoppe.com.